Order Management Hub

Need to track an order, manage returns/exchanges, or cancel an order? You're in the right place

Order Tracking

Use your email and order number to find the status of your order.

Track My Order

Returns/Exchanges

Request a return/exchange of your order using your order number and email.

Request Return

Cancel an Order

Use your order number and email to cancel an order.

Cancel My Order

FAQs

Track any orders that you have placed with the tracking details provided in your order confirmation email. Not sure what your order number is? All order numbers look like the following: Order #1234 Confirmed. Once you have all your details click the "Track My Order" button above.

To request a return, click on "Account" > Go to Orders > Click on the Order you'd like to return > Select "Request Return" in the top right corner > Fill in a reason for return i.e "Size was too small", if you want an exchange please add the size or product you'd like in the notes > Then select "Request Return" to finish.

Need to cancel an order? No worries we have got you! To request a cancellation, click "Cancel My Order". You will need to enter your order number (example #1234) and your email. Once you have sent your cancellation request, our system will check if you are within the cancellation policy, and providing you are, you will receive your funds within 5-7 working days.

You can find more frequently asked questions in our FAQ page. TO navigate there, simply click on "Support" in the main menu, and select "FAQs".