We restock on the 15th, and last day, of every month. This means if you order on the 1st of the month, your order will be shipped after the 15th. And if you order after the 15th, your order will be shipped after the last day of the month.

You can find a size guide for all our tops here Size Guide

A fleece is our standard premium thick top layer, and a micro fleece is a lighter weight version of the fleece better for all year around wear.

We wanted to provide high comfort clothing that could withstand the wear and tear of the beautiful game of rugby. When tested, our cotton fleeces stretched and ripped too easily in a scrum, so we made the switch to s stronger, waterproof material to be more functional at training.

We take all major payment platforms, including Apple Pay, and Google Pay. We also take Klarna and Clearpay, for those who wish to split their purchases.

To pay with Klarna, select it as a payment option in the checkout. For more information around using Klarna, check out our Klarna page

While we cannot make any guarantees, if you use our Order Management Hub as soon as possible, we will try to rectify any issues before your order is shipped.

Please note, once your order has been processed by our warehouse, we are unable to make any amends.

While we cannot make any guarantees, if you use our Order Management Hub as soon as possible, we will try to rectify any issues before your order is shipped.

Please note, once your order has been processed by our warehouse, we are unable to make any amends.

We’re really sorry to hear this!

In the unlikely event you are missing an item from your order, please contact our Customer Service Team as soon as possible with the below information.

• Your order number.
• The name of the item(s) you are missing.

Once we’ve received this information, we will ensure the issue is resolved quickly and efficiently.

Please note, all claims for missing items must be made within 7 days of the delivery date.

We’re really sorry to hear this!

In the unlikely event you have received the wrong item, please contact our Customer Service Team as soon as possible with the below information.

• Your order number.
• The name of the item you should have received.
• The name of the incorrect item you received.
• A photo of the incorrect item you received, including the Hook & Flanker logo

Once we’ve received this information, we will ensure the issue is resolved quickly and efficiently.

You may be asked to return the incorrect item to us. Please see here for guidance on how to make a return.

Please note, all claims for orders with incorrect items must be made within 7 days of the delivery date.

We sincerely apologise for this!

In the unlikely event that you receive a faulty/damaged item, please contact our Customer Service Team immediately with the below information.

• Your order number
• The name of the faulty item
• A clear photograph of the fault along with a description

Once we have received this information, we will work with you to resolve this issue quickly and efficiently.

In some cases, we may ask you to return the item back to us. Please see here for guidance on how to make a return.

Please note, all claims for faulty items must be made within 7 days of the delivery date.

We ship in the UK, and are currently expanding into international orders.

Shipping fees are calculated in your check out, and are quotes provided by the carrier you have selected.

We accept returns within 30 days of the product arriving. To begin a return, head to the Order Management Hub and follow the steps under Returns.

We accept exchanges within 30 days of the product arriving. To begin a exchange, head to the Order Management Hub and follow the steps under Returns. Before finishing your return, you just need to add the size you'd like to exchange for in the Notes section.

If you are unhappy with an order, you can return it and we will provide a refund within 5 working days of accepting the refund request. We accept returns within 30 days of the product arriving. To begin a return, head to the Order Management Hub and follow the steps under Returns.

We accept cancellations if the order has not been shipped. If you want to cancel after it has been shipped, you can follow the steps to process a return for your order. To begin a cancellation, head to the Order Management Hub and follow the steps under Cancellations.

Once we have received your refund request, it will be checked to make sure it's within our refund and return policy. Providing it is within the policy, the refund request will be approved and your funds will be returned to the original payment card within 5-7 working days.

As a small business, we have limited resources to assign to the business. As this is run part time every other weekend, the decision has been made to prioritise fulfilment of orders over exceptional customer service. It is our belief that with the time we have, a better customer service is actually receiving your order. Due to this we have developed our Order Management Hub where customers can track, create returns, and cancel orders without the need for emails!